Managed Service Solutions Administrator

24 Apr 2023

CLS is Ireland’s leading provider of sampling, analysis and on-contract analysts to the food, environmental, pharmaceutical and medical device industries. Founded in 1994, CLS is renowned for delivering high-quality laboratory data, always on time and in the most customer-focused way.

CLS is currently going through an unprecedented and exciting period of growth and development and is now looking for a committed and motivated Managed Service Solutions Administrator to join our AOC Department. 

This role will primarily be involved in driving the Administration of the Managed Service Solutions (AOC) department to improve business performance. The (AOC) department deploys highly trained skilled staff seconded onto client sites to deliver value added solutions in the Pharmaceutical, Medical Device, Food and Environmental sectors.

As a member of the (AOC) team within operations, this role will be responsible for applying business knowledge, payroll and human resources expertise, while providing data analytics to deliver strong reporting, identify opportunities, and create efficiencies.

Essential Duties & Responsibilities

  • Streamline and maintain administration processes throughout the business team.
  • Support the recruitment process – including advertising, CV filtering, communications to candidates, shortlisting, screening candidates and scheduling the interview process with relevant stakeholders.
  • Record, track, develop and deliver reporting on the recruitment, selection and onboarding process.
  • Utilise all platforms to manage our recruitment campaigns in an efficient and effective manner.
  • Communicate to the Business regarding anomalies or trends which impact team delivery and KPI’s.
  • Support CLS employees working with clients with best practise and policies.
  • Record, track, develop and deliver reporting on absences, engagement, communications and exits.
  • Support the implementation of any change initiatives.
  • Maintain Personnel records, generating recruitment paperwork, preparing HR documents etc. ensuring strict confidentiality at all times.
  • Collect, collate, and review timekeeping information for analysts on contract. 
  • Providing information and answering employee questions about payroll related matters.
  • Managing electronic timekeeping systems or manually collecting and reviewing timesheets.
  • Calculating payable hours, benefits, bonuses, tax withholdings, and deductions.
  • Preparing and issuing earnings statements.
  • Maintaining employee payroll records.
  • Coordinating with the HR department to ensure correct employee data.
  • Providing administrative assistance to the accounting department.
  • Carry out project work as required.

Qualifications

  • Degree in business administration / HR/ finance, or accounting preferred.
  • Payroll or CIPD Qualification desirable.
  • 2 years relevant industry experience.
  • Proficiency in MS Office 365 and payroll software programs.

Competencies

  • Strong numerical aptitude and attention to detail.
  • Good time management and organizational skills.
  • Ability to prioritize and multitask effectively.
  • Ability to foster and maintain trusted and collaborative working relationships with clients, direct team and wider remote teams. 
  • Excellent oral and written communication skills with the ability to keep all stakeholders informed.
  • Ability to adapt to changing circumstances, ensuring flexibility to support stakeholder needs.
  • Strong presentation and interpersonal skills.
  • Previous experience in project management would be advantageous
  • Previous experience in life sciences and/or shared services experience is a distinct advantage.

Working Hours & Benefits

  • Working onsite from head office in Galway city.
  • Pension
  • Insurance subsidies
  • Life assurance

If you wish to apply for this role please send in your cover letter and CV to jmahon@cls.ie

Diversity and inclusion are essential to our mission and achieving our vision at CLS. The diversity we foster is one of our greatest strengths in delivering excellence through collaboration, respect, quality and integrity without compromise.

CLS is an Equal Opportunity Employer.

Other open positions

Microbiology Analyst

The Microbiology Analyst shall carry out most of his/her duties in the Microbiology Laboratory in Rosmuc, Connemara.

Microbiology Analyst (Analyst on Contract)

Successful applicants will join CLS, where they will be trained to the highest level through our nationally recognized training programme and by our cohort of expert trainers. All training will take place in our HPRA accredited FDA inspected labs where you will gain a knowledge and deep understanding of testing in the most regulated of environments. Successful applicants will then be guaranteed to work for some of the largest blue-chip multinational companies that operate in Ireland. CLS will be fully responsible for you throughout your time in these companies and will continue to support and develop you at all times.

Chemistry Analyst (Analyst on Contract)

Successful applicants will join CLS, the first 2 -3 months of employment will involve being trained on a wide range of chemistry techniques. This training will be provided by our dedicated team of senior trainers. You will be trained from the core competencies right up to the most complex techniques using the latest analytical instruments and software used in the Medical Device and Pharmaceutical Industry. All training will take place in our HPRA accredited FDA inspected labs where you will gain a knowledge and deep understanding of testing in the most regulated of environments. 

Director of Food and Environmental

We are looking for an ambitious and inspirational leader who will oversee daily activities across our environmental services and food and water safety testing operations. The ideal candidate will be a responsible leader with an analytical and strategic mindset with excellent business experience who is committed to exceeding expectations across productivity, compliance and supporting our team to have fulfilling careers!

Director of Managed Service Solutions

This is a senior appointment to join a dynamic and growing leadership team. The key position within the developing organisation structure will provide an exciting opportunity to contribute to the strategic achievements of CLS in a fast-paced innovative and inclusive environment.

Cleanroom Sampler/Driver

CLS is currently going through an unprecedented and exciting period of growth and development and is now looking for a committed and motivated Sampling professional to service our client’s Clean Room requirements.

Environmental Chemistry Analyst

CLS is Ireland’s leading provider of sampling, analysis and on-contract analysts to the food, environmental, pharmaceutical and medical device industries. Founded in 1994, CLS is renowned for delivering high-quality laboratory data, always on time and in the most...