Director of Managed Service Solutions

18 Apr 2023

This is a senior appointment to join a dynamic and growing leadership team. The key position within the developing organisation structure will provide an exciting opportunity to contribute to the strategic achievements of CLS in a fast-paced innovative and inclusive environment. The successful candidate will report directly to the Chief Commercial Officer and will work collaboratively with the wider leadership team and colleagues onsite.

The successful person will be a commercially astute leader with a growth mindset and ability to develop both existing and new services. Our technical solutions are delivered through our people so you will be an inspirational leader who can create a vision and deliver it strategically.

As a responsible leader you will have an analytical and strategic mind which will enable you to gain a broad knowledge of the business. If you’re committed to excellence, productivity and business growth, we’d like to meet you.

People Management/ Responsibilities

  • Business Development Managers, Operations Team Leaders and HR/Admin Assistants and CLS outsourced employees.

Essential Duties & Responsibilities

  • Drive the  Department P&L. Co-ordinate, consolidate and drive financial processes; review/challenge/validate commercial models vs market data for monthly, quarterly and annual financial forecasts.
  • Hold overall accountability for the department’s commercial operations strategy and lead commercial operations.
  • Identify, analyse and implement business development opportunities for the department.
  • Strengthen existing relationships with key customers and continually identify new opportunities to better meet customer’s needs.
  • Co-ordinate new service development and enhance operational processes for introduction of new service offerings into the Division.
  • Support CLS’ strategic commercial plans and implement the objectives and goals.
  • Foster integrated partnership across all operations and commercial teams, building strong cooperation, spirit, and interaction.
  • Facilitate actions to resolve conflicts in priorities and actions with team members.
  • Coach, develop & assess the Divisions team and Team Leaders’ performance against set KPIs.
  • Execute performance management and conduct succession planning in line with CLS’s practises.
  • Work with other  Department Directors and teams  within same target industry sector  to align on strategy, collaborating on successful innovations that are scalable and can have an impact on multiple markets.
  • Understanding of technical knowledge required to deliver laboratory solutions for CLS and clients.
  • Design and implement change strategies in order for business improvement through the use of change methodologies and functional processes
  • Plan, analyse and interpret business information using quantitative and qualitative methods, for impact analysis and business readiness.
  • Direct operational leaders to create, align, manage recruitment, engagement, support of total laboratory solutions through appropriate operational leadership structure and KPI measurement.
  • Evaluate and measure the success of change management activities to determine any additional requirements whilst tracking and reporting issues.
  • Champion and promote the benefits of change management and be responsible for ensuring the adherence to change management processes.
  • Contribute to the development of a robust culture through role modelling CLS values and the behaviours which drive this culture.

Qualifications – Essential

  • Educated to Business or Science degree level/higher or relevant/equivalent.
  • 10 years relevant industry experience, 3-5 of which must be in senior commercial role (sales/ operational management) with successful track record of managing P&L.
  • Outstanding leadership skills & strategic capability to operate at senior management level.
  • Proven track record of successful leadership, management, and coaching teams (incl. multi-disciplinary and in-field teams) and individuals and driving high levels of performance management.
  • Proven commercial acumen together with excellent negotiating and networking skills.
  • Experience of B2B relationship management and ideally technical service or commercial expertise in the supply of outsourced teams and solutions
  • Proven experience of developing strategic planning to meet organisational goals for growth.

Qualifications – Desirable

  • Knowledge of microbiology, chemical and laboratory testing.
  • Operational leadership experience in a Divisional / Regional capacity
  • Cross functional experience in brand supporting disciplines recommended.
  • Understanding of strategic people management.


  • Ability to foster and maintain trusted and collaborative working relationships with clients, direct team and wider leadership team. 
  • Ability to understand current and new clients purchasing decisions, to help you develop effective marketing strategies.
  • Strong negotiation skills
  • Strong communication skills including active listening and empathy.
  • Conflict management to address sensitive issues tactfully and effectively with the ability to adapt behaviour to a wide range of people.
  • Ability to keep track of multiple tasks and responsibilities while understanding how to delegate effectively to team members.
  • Ability to adapt to changing circumstances, ensuring flexibility to support client needs.
  • Ability to initiate, lead and inspire a high level of motivation in all team members.
  • Strong presentation, interpersonal and team building skills.
  • Innovative and creative thinking. Ability to develop strong relationships with both technical and non-technical members of the business.
  • Excellent oral and written communication skills.

Working hours & benefits

  • Working from head office in Galway city, with approximately 60% travel to client sites.
  • Bonus
  • Pension
  • Insurance subsidies
  • Life assurance

To apply

If you would like to apply please forward your CV to

We will only be responding to candidates that are progressing to the next stage.

Diversity and inclusion are essential to our mission and achieving our vision at CLS. The diversity we foster is one of our greatest strengths in delivering excellence through collaboration, respect, quality and integrity without compromise.
CLS is an Equal Opportunity Employer.

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