Complete Laboratory Solutions

Complete Laboratory Solutions (CLS) is the largest privately-owned contract laboratory in Ireland and provides sampling, analysis and fully trained analysts on contract to clients in the environmental, food, medical device and pharmaceutical industries. CLS also provides clinical testing to the highest standard.

In an exciting time of growth and development for CLS, we are looking to fill the following role –

IT Support & Help Desk

Job Overview:

IT support for Microsoft Office, Office 365, printing, mobiles, active directory and general IT hardware, backup and network maintenance and support. The position will work with all aspects of the business to ensure continuity. You will be working as part of small IT team with training and support given in the role.

Reports To: IT Director

Responsibilities and Duties:

  • Provide phone, email and remote support for users to diagnose and resolve IT issues
  • Update users on a regular basis via phone and email
  • Schedule support calls with service providers
  • Schedule and assist external support engineers
  • Logging tickets and keeping records of user queries
  • Analysing logs to identify underlying problems
  • Monitor and control any activities assigned
  • Communicate activities updates to IT Director
  • The role will be split between our Tuam Rd and Rosmuc sites

Requirements and Qualifications:

  • Minimum 1 year experience in IT help desk or IT support role
  • Minimum 1 year Windows 10 and Office 365 support experience
  • Understanding of the business impact of ICT Systems and devices
  • Ability to follow through and close out issues
  • Ability to assess a user’s IT knowledge levels
  • Good problem-solving, communication and user care skills
  • Professional and flexible attitude         
  • Full Driver’s license
  • PC installation, networking and comms room maintenance experience an advantage
  • MS Server 2016 support experience an advantage

Interested candidates should submit their CVs with a Cover Letter at HR@cls.ie

Closing date for applications is close of business on Friday 19th February 2021