Complete Laboratory Solutions (CLS) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you request and download training resources from our website.
By submitting your information through our training resource forms, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
When you request a training resource, brochure, guide, white paper, or other downloadable content, we may collect the following information:
• Name
• Job title
• Email address
• Telephone number
• Any additional information voluntarily provided through our forms
We may also collect technical information relating to your use of our website, including IP address, browser type, device information, and website usage data.
We use your personal information to:
• Provide access to the requested training resource or downloadable content.
• Respond to enquiries relating to our training programmes and services.
• Contact you regarding the resource you have requested.
• Improve our training offerings, services, and website experience.
• Maintain records of interactions with prospective and existing customers.
• Identify you and your organisation in relation to current or future enquiries.
• Contact you about relevant CLS services, training programmes, and solutions that may be of interest to your organisation based on your interaction with CLS.
• Comply with legal and regulatory obligations.
We process your personal data on the basis of our legitimate interests in providing information about our training programmes and responding to requests from individuals and organisations interested in our services.
Where required by law, we will obtain your consent before sending marketing communications.
If you choose to receive marketing communications from CLS, we may contact you with information about training programmes, events, services, industry insights, and other relevant updates.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
CLS does not sell personal data to third parties.
We may share personal information with trusted service providers who assist us in operating our website, delivering communications, managing customer relationships, or providing business services on our behalf. These providers are required to protect personal data and process it only for authorised purposes.
We may also disclose personal information where required by law or regulatory authorities.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, to maintain business records, or to comply with legal and regulatory requirements.
CLS implements appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.
While we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Under applicable data protection legislation, including the General Data Protection Regulation (GDPR), you have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request the deletion of your personal information where applicable.
• Restrict or object to certain processing activities.
• Request a copy of your personal data.
• Withdraw consent where processing is based on consent.
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact Complete Laboratory Solutions through the contact details provided on our website.
CLS may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services. Any updates will be published on this page.